Industry Online Support

With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - any time and anywhere.

The app supports you, for example, in the following fields:

• Problem solving during the implementation of a project

• Troubleshooting of failures

• Expanding or restructuring your system

It also provides you with access to the Technical Forum and to further entries created for you by our experts:

• FAQs

• Application examples

• Manuals

• Certificates

• Product notes, and many others

The main functions at a glance:

• Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.‑

• Send your product information or entries per e-mail in order to process the information directly at the workstation.

• Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.

• Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.

• Transfer PDF documents to an external library.

• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.

More information about how to use the app can be found in the menu item “Help / Tutorial” or in this video:

https://support.industry.siemens.com/cs/ww/en/sc/2067