asista

Asista app helps your customers and agents use the asista service on mobile.

At asista, we constantly endeavour to enhance User Experience, and as a step forward in this endeavour we are happy to launch our iOS app for asista. From now your agents will be able to use asista on the move through their iOS mobile without the hassle of waiting to get access to a PC to manage their tickets.

Some of the iOS App features include:

- Create tickets

- Dashboard providing a quick view of tickets for agents and supervisors

- Update Ticket State

- Add comments to ticket

- Forward ticket to agent/team

- View Knowledge Base Articles

- Push Notification

- Support for multiple accounts