Servify - Device Assistant

Description

At Servify, we constantly endeavor to provide the best after-sales service experience for consumer electronic devices to all customers. Hence as part of the solution, we are orchestrating the creation of various Device Protection Plans by collaborating with the top consumer electronic brands. This app connects various OEM brands, Service centres, Logistic partners & other stakeholders, bringing them together on one platform & thus providing a seamless user experience to our customers.

DEVICE LIFE CYCLE MANAGEMENT
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Device Care -> Device Service Experience -> Trade-in

Device Care - Buy Protection plans ranging from Accidental & Liquid Damage, Screen Damage to Extended Warranty for your mobile device. All service repairs are carried out at brand authorized service centers only & using genuine spare parts.

Digital Service Experience - Book a repair from your home, avail free pick-up & drop of your portable device using the app. Digitally track the end to end repair journey.

Trade-in Program - Our app uses an AI-based algorithm, which tests the device hardware thoroughly and determines the best value for your mobile device.

Key Features -
DEVICE PROTECTION PLANS:
- Check eligibility using IMEI
- Select Protection Plan
- Make Payment Online
- Activate Plan

DEVICE REPAIR:
- Raise a device repair request*
- Select contactless Pick-Up & Drop from your location*
- Jump the queue by pre-booking a visit to the service centre
- Track your device repair journey using the mobile app or web portal
- Pay online for repairs
- Enjoy a completely paperless repair process

NON PORTABLE DEVICE REPAIR:
- Book on-site repairs for non-portable devices
- Track the technician
- Pay online for repairs

TRADE-IN YOUR DEVICE:
- Run diagnostics to check the health of your device
- Get the Best Value for your device

CONNECT:
- Customer Support
- Connect with the brand’s service center