Service Desk. АТМ АЛЬЯНС
ru.atm.engineer
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Screenshots
Description
The application allows customers to submit service requests, and engineers to accept and fulfill requests.
Advantages of the “Service Desk” mobile application:
- Accessibility and convenience: Engineers can work with requests and reports anytime, anywhere using an intuitive interface.
- Efficiency and control: The mobile application ensures the prompt work of engineering staff, geolocation tracking and instant notifications.
- Business process support: The application supports all necessary business processes, including photographic recording, attaching checks and generating electronic acts.
- Information and updates: The application provides the latest news and software updates, which helps engineers stay up to date with the latest changes.
- SLA compliance: The ability to calculate SLA terms helps to comply with contractual obligations and improve the quality of service.