VA ME & Wayfinding

Description

Seamless VA Care—Anywhere

Mobile Engagement puts the entire Veterans Affairs experience in your pocket. From finding the nearest VA facility to refilling prescriptions, it is the single, secure place where Veterans can navigate hospitals, schedule or check in to appointments, access medical records, chat with VAly, and discover trusted VA resources—online or on the go.

VAly AI Chatbot

•  Ask any question in plain language, VAly opens the right feature instantly


•  Available 24/7 for navigation, benefits and support queries

Facilities

•  Locate nearby VA hospitals and clinics with wait times, phone numbers and directions


•  Save a default hospital for instant indoor navigation

Manage Appointments

•  Book, cancel or print VA and Community Care visits


•  View after-visit summaries and map each appointment

Hospital Navigation

•  Real-time blue-dot indoor maps with voice guidance and high-contrast mode


•  Remember where you parked and get turn-by-turn directions to any clinic or amenity

Travel Claim

•  One-tap access to the BTSSS portal for mileage reimbursement

Health Tools

•  My HealtheVet: refill meds, order supplies, send secure messages


•  Review labs, tests, vaccines and care notes


•  Add appointments to your calendar with card scanning

Quick Actions

•  Text 53079 to check in (45 minutes before to 15 minutes after)


•  Contact the Veterans Crisis Line by call, text or chat

VA Resources

•  Health care, disability, education, housing, careers, pensions, family benefits and burials—direct phone numbers and links, all in one place

Facility Availability

Some features require the facility to be enabled inside VA systems. If your site is not yet supported, check back soon as we expand nationwide.

What’s new:

•  Rebranded to Mobile Engagement with a fresh icon and streamlined UI


•  New VAly AI chatbot, answers questions and opens features instantly


•  Accessibility upgrades to indoor maps (voice and vibration)


•  My HealtheVet integration: refill medications, order supplies, send secure messages


•  Added Veterans Crisis Line, Cemeteries and VA Resources


•  General reliability and performance improvements