Infraon Infinity

Description

Infraon Infinity is an IT service management platform delivered as a software-as-a-service (SaaS) solution. It enables seamless coordination between agents and business teams for efficient ticket management and Asset Management from anywhere, at any time. The platform incorporates dynamic role-based access control, making it easy and flexible for all internal and external staff to stay connected and collaborate on the go. With Infraon Infinity, technicians have complete control over managing tickets and assets on the go.



Infinity, powered by Infraon Corp, is a SaaS-based customer resolution platform that syncs agents and business teams to dynamically manage tickets and assets for ‘anytime, anyplace’ customer delight. Infinity is designed with dynamic role-based access control to provide ease and flexibility for all your internal and external staff to stay connected on the go.



Perform actions for asset management like:

Add assets

View assets and their details

Update the assets’ status



Perform actions for Ticket Management like:

Creating tickets

Responding to tickets

Assigning

Changing priority, urgency, state, status

Communicating with the requester

Resolving the tickets



and so on.



The data can be updated seamlessly with the latest information and improvements, ensuring that the system operates efficiently and accurately to meet the organization’s evolving needs.



You can update by accessing the online portal and making the necessary changes through a simple and user-friendly interface.



With Infinity, you are empowered to manage increasing workloads quickly and easily across multiple customer touchpoints by leveraging AI and automation.

The platform is also equipped with AI and automation capabilities, allowing you to manage increasing workloads effortlessly and efficiently across various customer touchpoints. For more details, please visit https://infraon.io