Ziwo Agent

Description

Explore a ZIWO Android Mobile App and it’s exceptional features. This App will provide agents with a remarkable array of features designed to revolutionize your business, delivering a multiple of benefits that will skyrocket your growth and leave your competition in the dust.

-Deliver customers with personalized support by viewing a customer's contact history and details before jumping on a call.
-Transfer your call to a queue or to an agent after you answer an inbound call or make an outbound call.
-Make conference calls in which you’ll be able to talk to 5 or more people at the same time.
-An active link to the call recordings will show up, also you can find the call recording attached on the CDR.
-Receive and view all incoming calls smoothly with a mobile pop-up showcasing all incoming calls within your account.
-Call history and voice recordings to get integrated immediately into the CDR for better traceability.
-The smart dialer allows agents to make outbound calls to any phone number. All you need is to choose the country and dial the number directly.
-Search within contacts easily.
-Create new contact smoothly by entering the contact's first name, last name, email, and phone number.
-Add notes to your client profiles to keep track of their preferences.
-Change Your Status so the team can also view your status (Available, Meeting, On Break,), so they always have the current system status at their fingertips.