Bizfly CRM

Description

Bizfly CRM application on Mobile provides a comprehensive and professional customer care and management solution for Vietnamese businesses. The solution focuses on supporting businesses in sales, optimizing order conversion rates and the effectiveness of marketing activities through a reasonable system of notification, management and distribution of customer data. Bizfly CRM on Mobile includes the following basic features:

Sales support:
- The system automatically updates customer data from many different sales channels.
- Increase the speed of reaching and converting customers thanks to the accurate and flexible notification automation system
- Categorize customers according to automatic filters from which to understand customer portraits and journeys by behavior, needs, interest...
- Support integration with many other software such as KiotViet, Haravan, ...

Online customer care:
- Support to integrate Call center services to store call history to customers from sales staff.
- Coordinate customer care according to pre-built scenarios to save time and human resources for businesses.
- Easily check information and exchange history between sales and customers in order to optimize sales staff's performance.

Order management:
- Store, classify customer data automatically from many sources of website, fanpage, store...
- Support to integrate many sales management software to track bills of lading, delivery journey, serve the post-purchase customer care process.

Marketing Support:
- Integrated notification system sends Email automatically to customers.
- Track customer behavior from sales channels to centrally manage and classify customer data, serving future marketing campaigns.
- Support to set up a survey form to directly connect data to the CRM system
- Report the number of leads from different sources by specific and detailed days, months to optimize marketing campaigns of the business.

Notification system :
- Receive notifications when there are activity-related information from the system
- Categorize messages to increase interaction between software and users
- Tagging, tag names to be consistent and transparent in the process of internal information exchange, saving time and human resources for businesses.