Tekion Automation Platform
com.tekion.internalApp
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Description
TAP support portal is a software platform that allows users to access dealers tickets and technical assistance for different products. TAP Support portals typically offer a range of features, including Create tickets, View Tickets and update tickets.
TAP support mobile app for ticket handling can offer a variety of features, such as:
Ticket creation and tracking:
Support Agent / PSM / ISM can create a ticket in the mobile app on behalf of customer to report an issue or request assistance.
The support agent can then track the ticket's progress until it is resolved
Ticket prioritization:
Support agents can prioritize tickets based on their priority, ensuring that critical issues are addressed first
Ticket assignment:
Support Admins/agent can assign tickets to their team members or assign self, ensuring that the appropriate agent is handling the ticket
Communication:
A support mobile app for ticket handling can provide a platform for support agents to communicate with customers and provide updates on ticket status
Push Notification:
The system will automatically send push notifications for various events like Ticket Creation, Public Comments, Private Comments, Ticket Updates, and more.