Sobot

Description

Sobot system is an intelligent agent product that integrates chatbot and agent. It supports access to channels such as desktop websites, mobile websites, mobile apps and WeChat. With the Sobot APP, you can communicate with customers anytime and anywhere without omission. The seamless integration and complementarity of mobile and PC terminals enable agents to complete the work on the PC easily, and the assistance of chatbot improves the work efficiency. Come and download our APP for mobile customer service. Product functions: - Provide livechat communication with customers from different channels - Complete customers’ data, transfer/star/blacklist customers, etc. - Invite customers - Send offline messages - Get customers’ browsing track for real-time monitoring - Smart reply - Quick reply - Chat service summary - View the ticket list, filter tickets and reply.