MICAS Service

Description

The Machine Intelligence Call Assistance System (MICAS) service is cloud-based software that collects machine data through a locally installed, secure agent and provides detailed reports on MFP customers’ fleets. With the MICAS app, MFP service technicians can access MICAS data about specific devices, so they have a library of resources at every service call, all right from their phones.

Once technicians enter the MFP serial number into the app, they receive immediate access to specific machine data, including:
• Machine totals • Toner levels • Alerts • Current firmware version
Troubleshooting resources are automatically available to help technicians troubleshoot devices.
• Download drivers • View service bulletins, service manuals, and technical bulletins
If technicians require assistance from the Technical Action Center (hotline), they can create a ticket and receive a verification code right from the app. When calling the Technical Action Center with the verification code, technicians will be connected to the right personnel to assist them quickly.

MICAS Benefits to Dealers
• Help improve first-call resolution • Optimize device uptime • Provide efficient service delivery for your dealership • Help increase revenue and profitability

MICAS Benefits to Service Technicians
• Machine totals and toner levels available immediately • Access to relevant alerts, tutorials and service manuals • Firmware version identified right on the app

MICAS Benefits to Customers
• No more monthly meter collection • Help reduce emergency calls • More potential for device uptime

How to Use the App:
• Enter the MFP model, serial number or event code (jam, error, task or alert) • AI automatically generates MFP information and resources

Technical Requirements:
• Android OS versions 5.0 to 9.0

Dealers need to sign up for MICAS before accessing the app. For instructions on how to sign up, go to https://service.sharpamericas.com/MICAS/MICAS-Overview.