MTC Gestión

Description

MTC GESTIÓN allows to unite in REAL TIME the world of management with the field work of technicians and work teams.
* App for internal use for users of the Improve Your City platform

Platform Improve Your City.

Citizens APP MTC Citizen
Managers BackOffice
Technical Teams (MTC Management APP)


MTC MANAGEMENT APP


Roles

Chiefs of Technical Teams
They can manage and assign notices to each team member.
Technicians
You can manage your ads and self-assign those that are free


Functionalities:

Notification Notices - Technicians will receive a notification each time they are assigned a notice.
Notice Detail:
-ID of the Notice
-SLA - Priority & Times
-Date of creation & Deadline for its realization
-Photos
-Location
- Where is it
--Distance to which is the notice of your current position
--How to get
-Comments Manager & Citizen
-IMPORTANT - This functionality will allow technicians to communicate directly with the managers in a bidirectional way
Bidirectional Communication & Traceability - Through the "Working Notes" system there will be a two-way communication between technicians and managers that will allow to record a complete traceability of each notice.
Tasks Check-List - Each notice may have a list of tasks that ensures the execution by the technicians of the execution, quality and safety protocols.
Resolution Notices - Once solved by a technician the assigned notice can notify its resolution and provide a photo that certifies the new situation, this can then be sent to the citizen with what the perception of service will be even older


Benefits

New relationship and collaboration ecosystem between managers and technicians
Help to the automatic and efficient management of the notices of the city
Reduce public spending and increase efficiency and quality of resources, making more adequate management of its technical teams.
Traceability & Analytics = Decision Making