T. Gargour & Fils

Description

Anytime. Anywhere. With TGF mobile application, you can now personalize your experience with the world of Mercedes-Benz in Lebanon from the comfort of your seat.
We focus on technology and innovation to ensure the most customer-oriented services.
You can have access to many services and benefit from a loyalty program.
TGF App at a glance:

Test drive: Customers can book a test drive to experience and drive their favorite car.

Book a service: Anytime anywhere customers can book their service appointment at any of TGF branches.

Roadside assistance: 24/7 service for emergencies. Customers can quickly contact Roadside Assistance to alert them of any issue they are having. Plus, it’s GPS-enabled to identify their location, and has a tracker to let them know when help will arrive.

Home services:  Flexibility in every situation. Customers can indulge in the home services program wherever they are:
- Vehicle pick-up & delivery
- Test drive at home
- Vehicle sanitization
- Selected services
- GenuineParts delivery
- Online payment & collection
- 24/7 Roadside assistance at 70-190190
- Car care while travelling

Make a payment: 3 types of secure payments for bills.
- Online or POS using cards
- Pay with the star
- Cash on delivery

New and pre-owned vehicles: All new and pre-owned Mercedes-Benz models can be viewed and customers can check available colors and features and can download the e-catalog.

Loyalty program: A reward star-based program for TGF customers who used the all types of services. Taking care of customers is the best way to increase their loyalty.

Special Offers: Keep customers updated on our latest offers and promotions

Other functions:

Virtual showroom: A perfect interactive experience that introduces customers to a 100% digital environment. Customers can view their favorite cars, book test drives, download E-Catalogs and much more wherever they are.

Live chat: Stay in touch with our customers and answer all their requests to serve them better.

Push notifications: send out information on promotions, special offers, company news etc.

Feedback: The feedback system will increase the trust of our customers by allowing them to convey their voice and personal opinion.

Location: It’s GPS-enabled to identify customer’s location for roadside assistance or home service or to find the nearest workshop and showroom.

Contacts: Info about customer care center number and email plus locations of all branches