CINNOX

Description

CINNOX is an innovative customer engagement and analytics platform that humanises connections for better business. Connect, orchestrate, and evaluate all of your employee and customer interactions through a unified platform, automated workflows, and actionable insights.

Never miss an opportunity, always reply in an instant with a human touch. The CINNOX mobile app makes customer support and team collaboration easier than ever before:

- Receive enquiries from customer’s preferred communication channel
- Visualise the customer journey in a single pane view
- Swap between communication channels, or even initiate a video call or conference call
- Route enquiries or forward calls to the most suited staff

Install the CINNOX app on your mobile to stay on top of customer enquiries anywhere and keep delivering that fantastic service you’re known for.

CINNOX: Humanise Connections for Better Business. Use the CINNOX web platform to power the total experience of your business:

Elevate Customer Experiences:
- Customers can engage with your business on any channel they prefer at any time
- Improve first time resolution by connecting them to the right agent for a given situation
- Reduce wait time through automation and “always on” support at every touchpoint, at scale
- Offer seamless switching between voice, video, conferencing, across telecom and digital channels to best match the type of response needed

Optimise Employee Experiences:
- Collaborate and escalate efficiently to facilitate timely resolution of complex customer enquiries
- Analyse interaction data to improve team performance and actionable business strategies

Visit our website www.cinnox.com to learn more about how you can connect, orchestrate, and evaluate for better business.