롯데택배

Description

The Lotte Express app provides real-time services for reservation tasks such as driver visits, convenience store delivery, and return reservations, as well as cargo movement status.

In particular, convenience store delivery partners with over 10,000 convenience stores nationwide to provide the location of convenience stores near customers.
Delivery is possible easily and conveniently.

In addition, customers who pay in advance when receiving a delivery through the Lotte Express app can use 2% of the payment amount as cash.
You will earn L.Points.
※ Based on completed deliveries for one month, points will be accumulated on the 5th of the following month.
※ Points can be accumulated when registering the L.Point card number on the payment screen.

Lotte Express delivers your precious items safely to the desired location.

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[main function]

1. Shipping information
- Received parcel
* Exposure of the delivery list for deliveries ordered from Lotte Express and other delivery companies / shopping malls, etc.
* Detailed cargo tracking possible for the courier list
- Sent courier
* After receiving a reservation using the Lotte Express app, a list of parcels in progress is exposed.
* Detailed cargo tracking possible for the courier list
- Enter invoice number
* Enter the waybill number for parcels delivered by Lotte Express and other courier companies to display the parcel list in [Received parcels] and [Sent parcels]

2. Reservation
- Driver visit reservation: A function where the delivery driver visits the customer's desired location and makes a reservation for delivery through a general reservation.
- Convenience store delivery reservation: A function that allows customers to receive delivery using the convenience store of their choice.
- Return Reservation: Ability to return only products delivered by Lotte Express
- Dormitory delivery reservation: A function that provides delivery service only to schools that have signed a contract with dormitory delivery.
- Reservation details: Using the Lotte Express app, exposure of deliveries in progress after receiving a reservation

3. Others
- Address book, L.Point linkage, account, notification history, settings, Lotte Express app recommendation
- Notices, frequently asked questions, courier contact information, terms of use
※ Delivery store → Change to Lotte Delivery app

[Required/Optional access rights]

1. Required access rights
- Phone: Usability/service improvement and delivery driver phone call
- Files and media (photos and videos, music and audio): Use functions such as search using media files stored on the device.


2. Optional access rights
- User location: Delivery inquiry, convenience store delivery reservation
- Photo/camera: Take and attach photo of cargo accident report
- Notification: Notification service for courier service

Optional access rights are available when using related functions,
Consent is required, and even if you do not consent to the function,
Services other than related functions are available.

[Visible ARS]
Information provided by the receiving/sending party with the user's consent upon initial installation of the app, or
Displays commercial mobile content.
(ARS menu displayed during call, call purpose notification, screen provided when call ends, etc.)
If you wish to withdraw your consent to use the service, please request it from the ARS section below.
Colgate Co., Ltd. Service refusal: 080-135-1136


[Usage and technical inquiries]

1. Usage inquiry: [email protected]
2. Technical inquiry: [email protected]