Service Desk

Description

Mobile application you can download absolutely free! By installing the application, you can:
- Use the basic functions of the system "Itilium", while on the move;
- Obtain information from the system in real time **;
- View the stored information - even without access to the main database. ***
Quickly. Convenient. Always at hand.
The mobile app will be useful:
- Head of Service Desk;
- The head of the working group;
- Employees of the 2nd line support;
- The user (customer service).
Functional mobile application:
- Registration of applications;
- Registration of orders;
- Harmonization of appeals;
- Reporting on the process of "case management";
As well as news, comprising:
- Scheduled treatment and outfits for the employee;
- Tasks harmonization;
- For information on communication in circulation.

* - In the framework of the existing support;
** - Subject to the availability of the primary database Itilium over the network or via the Internet;
*** - With the subsequent transfer of data to the main base Itilium, after connecting to it.