스마트 전광판

Description

Smart call center signage is the only mobile app that showed at a glance the status of the call through the mobile customer center.

Smart billboard is by ㈜ mobile billboard for broadcast ssieneseu of BONA IPCC service platform, LG U + cloud contact services and BONA IPCC at any time call center status to the customers that use systems where monitoring in real time and to statistical data the previous day mobile services to ensure that.

Key Features
- Recording list can be checked in real time
- Weekly call center incoming number, calling number, the total number, the number of response graph summaries
- Weekly call center response rate chart summaries
View previous status Call History as a graph on a weekly basis
- Real-time status view of current incoming call to the function call, call answering, call waiting, call abandonment, check the response rate
- Contact kyubyeol Usage view function kyubyeol incoming number, number of response, response rate, confirmation number, such as giving up
- See for the previous date Status kyubyeol performance in kyubyeol
- Real-time status Status identifies the total number of agents logged, listens, number of total agent calls, inbound agents, outbound aftertreatment agent can be an agent, the agent can be other duties, such as number of agents Away
- Agent Status Details include the ability to monitor individual agent status and the number of inbound processing, outbound processing number, and duration of the current state
- Agent Status Details are displayed on a daily basis, the data also confirmed support for the previous earnings