Busco Digital ChatBot

Description

Our chatbot app is a digital tool developed to facilitate communication between companies or organizations and their users, answering questions, offering support and even guiding the user through specific steps of a process. It operates automatically, using a set of rules and schedules that guide its responses and actions.

Our chatbot, when configured, receives a set of pre-determined messages and commands that allow interaction with the user in a practical and objective way.

In addition to improving customer service, it also allows businesses to be more accessible as it can be available 24/7.

This means that even outside business hours or on holidays, the customer can obtain information and resolve common questions or problems.

This type of availability generates a more satisfactory experience for the user, who does not have to wait for a response the next day or deal with the frustration of not having an immediate solution.

Another relevant point is its versatility: it can be adapted to different communication channels, such as websites, social networks and messaging platforms.
This flexibility allows the user to interact with the brand wherever they are used to being, such as on Facebook Messenger, WhatsApp or Telegram, making the communication process even easier.

In terms of usability, the chatbot is intuitive and easy to use. It usually presents answer options for the user to choose from or offers a field for the person to type their question. This makes the experience simple and accessible for all ages and user profiles, without the need for any training or technical knowledge to use the tool.

The chatbot app is also useful for collecting information and feedback. Through it, it is possible to carry out satisfaction surveys, collect data on customer preferences or evaluate their experience after an interaction.
This information helps the company to better understand its audience and continuously improve its services, products and customer service.

In addition to customer service, the chatbot app can be used in an organization's internal processes, such as supporting employees.
It can offer quick answers about internal policies, work procedures and even guide you through simple IT processes, such as password recovery or access configuration.
This optimizes employees' time, as they have a practical and accessible source of information, without depending on direct contact with specific sectors of the company.

For companies that deal with a high volume of interactions, the chatbot becomes an economical and scalable solution.

With it, it is possible to serve many users at the same time, without the need to proportionally increase the number of human attendants.

Taking care of the most common questions and requests, freeing the service team to focus on more complex demands, which require personalized attention.